AV Academy · Bruna · Next Class

Shopping Online & Returning Clothes

A communicative lesson to recycle clothing-store language and expand it into online shopping, returns, exchanges, refunds, prices and real-life speaking.

🎧 lots of listening 🔁 pronunciation + numbers 💬 return/exchange role-play 🧩 clickable review

Today’s goal

By the end

I can talk about online shopping.

I prefer buying clothes online because malls are crowded.

By the end

I can return or exchange clothes.

I bought this online, but it doesn’t fit. Can I exchange it?

By the end

I can say prices more confidently.

$15.50 · £44.99 · $120 · 50 cents

Teacher flow — hidden guide

Core 60 min: review corrections → pronunciation → Listening 1 → Listening 2 → price listening → guided speaking. Extra 15 min: customer-service call + final challenge.

Keep explanation short. Use: model → Bruna repeats → Bruna changes one word → correction → Bruna repeats improved version.

1. Quick review: fix the sentence

Choose the best correction. Say the correct sentence out loud after checking.

1. “I don’t like go to the shopping.”
2. “Many people.”
3. “If I don’t like, I can return.”
4. “Do you have eating medium?”
5. “You take it.”
6. “Where can I try it?”

2. Pronunciation clinic

Listen, repeat, then say the phrase without audio. Focus on the difficult part.

shirt / skirt

What size is this shirt?

I like this skirt.

clothes

I prefer buying clothes online.

Natural speech: clothes ≈ close.

medium

Do you have it in medium?

try it on

Where can I try it on?

receipt

Could I have the receipt, please?

bought / brought

I bought this online.

I brought the wrong size.

3. Listening 1 — Bruna’s online shopping routine

First listen: What is the main idea? Second listen: choose the correct details.

Before listening: What do you think she will say?

Speaker: I prefer buying clothes online because malls are usually very crowded.
Speaker: Stores are sometimes a mess, and they don’t always have my size.
Speaker: Online, I can check the sizes, compare prices, and buy everything at home.
Speaker: If I don’t like it, I can return it.
Speaker: Last week, I bought a pair of sneakers and formal pants online.
Speaker: The sneakers fit well, but the pants were too long.
Speaker: I want to exchange them for a smaller size.
1. She prefers buying clothes...
2. Why?
3. What did she buy?
4. What is the problem?

Speak after Listening 1

Complete and say your own version:

I prefer buying clothes ______ because ______. If I don’t like it, I can ______ it.

4. Useful language: does it fit?

Problem

It doesn’t fit.

It’s too big.

It’s too small.

It’s too long.

It’s the wrong color.

Request

Can I return it?

Can I exchange it?

Do you have it in medium?

Do you have it in black?

Store answer

Do you have the receipt?

We can exchange it.

We can give you a refund.

No problem.

5. Listening 2 — Returning a sweater

Listen to the conversation. Then answer the questions.

Context: A customer bought a sweater online. Now she is at the store.

Shop assistant: Hi, can I help you?
Customer: Yes, I bought this sweater online last week, but it doesn’t fit. It’s too small.
Shop assistant: I’m sorry about that. Do you have the receipt?
Customer: Yes, here it is.
Shop assistant: Thank you. Would you like to return it or exchange it?
Customer: I’d like to exchange it. Do you have it in medium?
Shop assistant: Let me check. Yes, we have it in medium, but only in black.
Customer: Black is fine. How much is the difference?
Shop assistant: No difference. It’s the same price.
Customer: Great. Thank you.
1. What did the customer buy?
2. What is the problem?
3. What does the assistant ask for?
4. Does the customer want to return it or exchange it?
5. What color is available?

6. Notice the chunks

Click to reveal the best phrase. Then repeat with a new item: shirt, pants, sneakers, jacket.

1. Você comprou online.

Say it in English.

I bought this online.

2. Não serviu.

Say it in English.

It doesn’t fit.

3. Ficou muito pequeno.

Say it in English.

It’s too small.

4. Quero trocar.

Say it in English.

I’d like to exchange it.

5. Quero devolver.

Say it in English.

I’d like to return it.

6. Você tem o recibo?

Say it in English.

Do you have the receipt?

7. Price listening — fifteen or fifty?

Click “Hear price”. Choose what you hear. Then say the complete price.

1.
2.
3.
4.
5.
6.

8. Listening 3 — Customer service call

Challenge listening. Use it only if there is time.

Context: The customer calls customer service about an online order.

Customer service: Good afternoon. How can I help you?
Customer: Hi. I bought a pair of pants online, but they don’t fit. They’re too long.
Customer service: I’m sorry about that. Would you like to return them or exchange them?
Customer: I’d like to exchange them for a smaller size.
Customer service: No problem. Do you have the order number?
Customer: Yes, it’s A. V. A. four three two one.
Customer service: Thank you. The new size is available. We can send it tomorrow.
Customer: Great. How much is the delivery?
Customer service: It’s free.
Customer: Perfect. Thank you very much.

Listen for item

What item did she buy?

a pair of pants

Listen for problem

What is the problem?

They don’t fit. They’re too long.

Listen for solution

Return or exchange?

Exchange them for a smaller size.

9. Speaking builder — return or exchange?

Click “New situation”. Bruna speaks as the customer. Teacher speaks as the assistant.

Your situation

Click the button to create a situation.

Start: Hi. I bought this online, but I have a problem.
Problem: It doesn’t fit. / It’s too big. / It’s too small. / It’s too long. / It’s the wrong color.
Request: Can I return it? / Can I exchange it? / Do you have it in medium?
Receipt: Yes, here it is. / Sorry, I lost the receipt.
Finish: Great, thank you. / That’s perfect, thank you.

Round 1 — with full support

Customer: Hi. I bought this item online, but it doesn’t fit.

Assistant: I’m sorry about that. Do you have the receipt?

Customer: Yes, here it is. Can I exchange it?

Round 2 — less support

Customer: Hi. I bought ______ online, but ______.

Assistant: Do you have ______?

Customer: Yes. Can I ______?

10. Speaking timer

Use the timer for a short speaking challenge. Bruna speaks first. Then repeat with corrections.

60-second round

01:00

Teacher feedback focus

Did she say I bought this online?
Did she say it doesn’t fit?
Did she ask Can I exchange it?
Did she say the price correctly?

11. Final task — online return conversation

Goal: handle a real conversation about returning or exchanging clothes.

Role A — Customer

You bought clothes online. There is a problem.

Say:

1. what you bought
2. what the problem is
3. if you want a return or exchange
4. ask about the receipt, price or delivery

Role B — Assistant

Help the customer.

Ask:

1. Can I help you?
2. Do you have the receipt?
3. Would you like to return it or exchange it?
4. Do you want the same size or a different size?

Final model

Customer: Hi. I bought these pants online, but they don’t fit. They’re too long.

Assistant: I’m sorry about that. Do you have the receipt?

Customer: Yes, here it is. Can I exchange them for a smaller size?

Assistant: No problem. We have them in medium.

Customer: Great. How much is the difference?

Assistant: No difference. It’s the same price.

Extra challenge bank

Problem cards

wrong size · wrong color · too expensive · too long · no receipt · delivery problem

Price cards

$15.50 · $19.90 · $24.50 · £44.99 · $120 · 50 cents · 60p

Personal answer

Tell your teacher: What was the last thing you bought online? Did it fit?

Today I can...

✅ Talk about online shopping

I prefer buying clothes online because...

✅ Return or exchange clothes

I bought this online, but it doesn’t fit.

✅ Say prices

fifteen / fifty · nineteen / ninety · dollars / pounds

Audio ready